System Status: Software Updates

Data Protection Software: System Status Page: Software Updates

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Our software-as-a-service business model means that you are always entitled to the latest version of the software at no extra charge. The software has the ability to automatically download and install software upgrades. By default, the software will download updates but will wait and ask you once per day whether or not you want to install the new version.

Check for and install new updates:

Use the Check Now button on this page to check for a new version of the software. The current version of the software is displayed in the top left corner of this page, and you can also check using the Help menu, About command.

View history of updates:

A log is kept of the work performed by the software updater. Note that it is normal to see one or two error messages in the log, as your Internet connection may have been down temporarily when the software performed its daily check for new software versions. If you have problems updating the software, you can email the log to technical support.

Configure updates to automatically install:

If you are not using an Internet security product that restricts access to programs without user approval (e.g., your network is only protected by a perimeter firewall or you are using an inbound only firewall), then it is safe to configure the software to automatically install updates. Use the Advanced tab of the Options page to configure updates to install.

Tip: The reason that you may not want to configure the software to automatically install software updates is that some Internet security products (also called software firewalls) will treat a new version of the program as a completely new program, and will block the program's Internet access until you tell the Internet security product that the new version is allowed to access the Internet. Thus, if you are not aware that there is a new version of the program that needs to be approved in your firewall, your backups may start failing (until you tell your firewall to allow access). If you let the software wait until you confirm to install software updates, then updates will only be installed when you are at the computer. When a new version is installed, the software automatically tries to "ping" the Internet, in order to trigger your software firewall immediately so that you can immediately approve the new software version in your firewall.