Restoring After a System Crash

Restoring your data and resuming incremental backups after a system crash

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Follow the steps described below to restore all of your data after a complete system crash and to resume incremental backups.

These steps are only necessary if your Data Protection program files were lost in the crash (as these files contained the data needed for incremental backups). If you only need to restore files but your Data Protection program files and settings are still intact, then simply use the File Manager Tool to restore the data that you need.

If you still have the Data Protection program files and you only want to move them to a new computer (e.g., because you are upgrading to a new computer), then please see the Upgrading to a New Computer topic.

Restoring data and resuming incremental backups after a complete system crash:

Please follow these instructions precisely. The order of these steps are important. If you have any questions, please contact us.

1. Reinstall. Download and install Data Protection.

2. Download your settings profile. Start the Data Protection Software program. Do not reconfigure the settings. Use the Control Panel page to start the File Manager.

Use the File Manager to restore all of the files in the @@SoftwareSettings folder to your desktop. Do not restore anything else at this time.

3. Import your settings profile. In the Backup Manager, use the File -> Import Profile menu command to import the settings profile file that you restored from step 2. This will re-import all of your settings as they existed during your last backup. Go to the My Account page and re-enter the username that was used to previously back up the data on this computer.

VERY IMPORTANT: Do not setup a backup schedule and do not start a backup until you have completed the next 2 steps.

4. Restore your data files. Open the File Manager again. This time select and restore all of your data files that need restoring.

5. Rebuild your incremental backup cache. Once you have restored all of your data, open the File Manager again. On the Data Selection page, select all of the same data that you restored in step 5. Click next to see the Restore Options page. Check the box that says Rebuild incremental backup cache (advanced). Then continue through all steps to complete the wizard. Instead of restoring your data (which you already did in step 5), it will rebuild your incremental backup cache (this process will only take a few minutes), allowing you to resume incremental backups right where you left off.

6. Reschedule backups. Use the Schedule page to schedule your backups so that incremental backups will continue from where they left off.

NOTE: If you are restoring from a USB disk (that we shipped to you as part of an emergency restore), then when you are logging in to the File Manager to restore data, be sure to use the Restore from Disk field to select the USB restore disk.

Please contact us if you have any questions. We are here to help make the restore process as smooth as possible for you.