System Status: Backup Status

Data Protection Software: System Status Page: Backup Status Tabs

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Each of these tabs provide information about currently running and previously run backup jobs for one backup destination (remote backups, local server backups, or local disk backups). If the local server or local disk backups are not configured, then these tabs will not be visible (the Remote Backups Status tab is always visible).

Backup control and current backup status:

The top section of the page allows you to monitor and control currently running backups. If a backup is not running, then the group title text will indicate when the next backup for this destination is scheduled to run (if applicable). Also, the Backup Now button can be used to immediately start a backup.

If a backup is currently running, then the Backup Now button becomes the View Log button, which starts the log viewer and displays the log file for the currently running backup. Also, if the backup is running, the Interrupt button becomes active. You can click this button to show a menu that will allow you to cancel, pause, or resume the currently running backup.

NOTE: If you start a backup using the Backup Now button, it is safe to logoff and the backup will keep running. However, if you are running Windows 2000 (or earlier) then a backup started in this way will be canceled if you logoff (the software will also warn you about this when the backup begins with a balloon window). One possible workaround is to schedule a one-time backup using the Schedule page, and then to logoff before the one-time backup is scheduled to begin.

Disk usage information:

The middle section of this page displays summary information about the amount of disk storage that is in use for this backup destination for the backup account configured on the My Account page. This information is updated at the end of each backup or at the end of each file manager destroy data session. To force the information to refresh immediately, use the Tools -> Update Disk Usage Info menu command.

The section displays how much data is being used for current data, historical data, and deleted data. Current data represents the space required to store the most recent version of all files that have been backed up. historical data represents the space required to store the historical versions of all files that have been backed up (note that only the changes between versions are stored for historical versions, so you can efficiently store many versions of the same file). Deleted data represents files that were previously backed up, but then were later deleted from your computer, and are now being retained within the backup according to your backup settings (see the Versioning tab on the Options page).

You can reduce the current amount of data by editing your backup policies on the Folders page using Visualize! or the manual policy editor. After editing the policy on the Folders page, right click the folder on the Folders page and choose Destroy Excluded Data. Or you can turn on the Destroy Excluded Data option on the Versioning tab on the Options page.

You can reduce the historical and deleted amount of data by using the file manager to destroy historical versions and/or deleted files.

To view the details of which folders contain the most amount of data, use the disk usage inspector tool.

Backup logs:

The bottom section of this page contains a list of backup logs (and other logs), which contain the results of previously run backups and other operations (such as restoring data and destroying data). The Errors, Warnings, and OK columns summarize the number of error events, warning events, and "OK" events in each log file. An "OK" event is some action that completed successfully during the backup (e.g., a new version of a file was uploaded, a directory was scanned for changes, etc.). The OK column helps you estimate how many actions are required in order to complete a backup (for your configuration).

IMPORTANT: Any backup log with an error or warning in it should be reviewed. Logs with errors or warnings are highlighted in red and orange, respectively. However, if a future backup completes without warnings or errors (and the backup was not canceled), then any previous errors or warnings will have been resolved and you know that you have a good backup.

To view a log, double click the entry in the log list, or alternatively right click the log entry and choose View from the menu that will appear. Doing this will start the log viewer application, which will allow you to easily view, sort, filter, export, copy & paste, and email the contents of log files.

If you need help diagnosing backup problems or have another question, this section of the page provides quick access to our technical support team. The Help Me button on this page will show a dialog that will let you automatically gather any logs with errors or warnings in it and send an email to our technical support team. You should also type in additional information about the problem in the box provided on the Help Me dialog. You can also directly email specific logs by highlighting one or more logs and clicking the Email button.

NOTE: If you have trouble sending emails from this page, check the settings on the Notifications tab on the Options page.

Buttons are also provided to save one or more logs to a text file or for deleting old logs. Note that the software automatically .zips log files older than one week by default. This feature does not prevent the logs from showing up in the log list. Also, the log viewer application can directly open the zipped log files. The automatic zipping of log files is helpful in that it saves a lot of disk space for large log files (by a factor of 50 or more). The software will automatically delete old log files. You can customize log management behavior on the Backup tab of the Options page.